Money-Back Policy

Eldur Publishing is committed to ensuring customer satisfaction. This refund policy outlines the conditions and procedures for requesting refunds, both for eBooks and for future physical books.

Digital Nature of eBooks: Due to the digital nature of eBooks, we do not offer refunds or returns for digital products once they have been purchased and downloaded. We recommend that customers review the eBook details carefully before completing their purchase.

Exceptions: In exceptional cases, such as technical issues that prevent access to the eBook, please contact us at contato@editoraeldur.com. We will review the situation and do our best to resolve the issue.

Refund Conditions: Once we begin offering physical books, we will accept returns and refunds under the following conditions:

• The book must be in its original condition, without damage or signs of use.

• The return request must be made within 7 days of receiving the book.

Return Process: To request a return, contact us at contato@editoraeldur.com with your order number and purchase details. We will provide detailed instructions on how to proceed with the return.

Refund: After we receive and inspect the returned book, we will notify you of the approval or rejection of the refund. If approved, the refund will be processed and a credit will be automatically applied to your original payment method within a specified period.

eBooks: If you encounter a technical error or any issue that prevents reading, please contact us. We will do our best to fix the problem or provide a replacement eBook.

Physical Books: If you receive a defective or damaged physical book, contact us immediately with photos of the damage and your order details. We will send a replacement at no additional cost or issue a full refund.

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at contato@editoraeldur.com. We're here to help ensure your satisfaction with our products and services.